Neirah 2-Year Limited Warranty

At Neirah, we stand behind the quality of our products. Every eligible Neirah carrier is backed by a 2-Year Limited Warranty against defects in materials and workmanship under normal, intended use.

Our goal is simple: if something isn’t right because of how your product was made, we want the opportunity to make it right.

What’s Covered

For two years from the original date of purchase, the Neirah Limited Warranty covers manufacturing defects such as:

Defective buckles, clips, or adjustment hardware
Stitching or seams that fail due to a manufacturing defect
Straps or structural components that fail under normal intended use
Material defects present due to manufacturing
Other workmanship issues determined by Neirah to be a covered defect

If your claim is approved, Neirah may, at our discretion, repair the product, replace the affected component, replace the product with the same or a comparable item, or provide another appropriate resolution.

What’s Not Covered

The warranty does not cover damage or wear resulting from:

Normal wear and tear
Fading, pilling, staining, discoloration, or cosmetic changes from regular use
Accidents, drops, misuse, neglect, or improper storage
Failure to follow the product’s care or use instructions
Improper washing, drying, cleaning, or exposure to harsh chemicals
Alterations, modifications, or repairs performed by anyone other than Neirah
Damage caused by pets, sharp objects, excessive force, or external circumstances
Products purchased from unauthorized sellers or secondhand
Loss or theft

This warranty also does not guarantee that a product will remain free from normal signs of use throughout the two-year period.

Warranty Period

The warranty begins on the original purchase date and remains valid for two years.

The warranty applies only to the original purchaser and is not transferable unless otherwise required by law.

How to Submit a Warranty Claim

If you believe your Neirah product has a manufacturing defect, contact our customer support team and include:

Your name
Order number or proof of purchase
A description of the issue
Clear photos or video showing the affected area

We may request additional information or images so we can properly evaluate the claim.

Please do not continue using a carrier if you notice damage to a buckle, strap, seam, or other structural component that could affect safe use.

Approved Claims

If your claim is approved, Neirah will provide instructions regarding the next steps.

Depending on the circumstances and product availability, the resolution may include repair, replacement of a component, replacement of the product, or another comparable remedy.

Replacement products or components do not restart the original two-year warranty period unless required by applicable law.

Shipping

For approved warranty claims, Neirah will provide information regarding any applicable shipping arrangements.

Customers should not send products back without first receiving authorization and return instructions from Neirah.

Warranty vs. 90-Day Comfort Guarantee

Our 2-Year Limited Warranty covers qualifying manufacturing defects.

Our 90-Day Comfort Guarantee is a separate policy intended to give customers time to experience their Neirah product and determine whether it is the right fit for them.

Please refer to the 90-Day Comfort Guarantee policy for its specific eligibility requirements and terms.

Limitation

This limited warranty provides specific warranty rights and does not affect any rights you may have under applicable consumer protection laws.

To the fullest extent permitted by law, Neirah is not responsible for incidental or consequential damages arising from misuse, improper use, or use of a damaged product.

Questions?

If you have questions about your warranty or believe you have a covered issue, please contact us through our customer support page. We’re happy to help.