Refund Policy
We proudly offer a 90-Day Money-Back Guarantee, giving you up to 90 days after receiving your item to request a return.
Eligibility for Returns
To qualify for a return:
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Your item must be unused, in the same condition you received it.
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It should include the original tags and packaging.
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You must provide a receipt or proof of purchase.
To initiate a return, please email us at contact@neirah.com. Once your request is approved, we’ll send you return instructions and the correct return address.
Please do not send items back without contacting us first, as these returns will not be accepted.
Damaged or Incorrect Items
Please inspect your order when it arrives. If your item is defective, damaged, or if you received the wrong product, contact us immediately at contact@neirah.com so we can evaluate the issue and make it right.
Exchanges
If you'd like to exchange your item, the quickest way is to request a return and place a new order after your return is accepted.
EU Customers – 14-Day Cooling-Off Period
If your order was shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, no explanation needed. The item must be unused, in its original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we’ll notify you of the refund approval. If approved, your refund will be issued to your original payment method within 10 business days.
Please note it may take additional time for your bank or credit card provider to process and post the refund.
If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at contact@neirah.com.